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HR - Heart vs Mind

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▼ 2013 (3)
- ▼ July (3)

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Taking responsibility for one’s messages, Claiming ownership for one’s messages, Preparing to listen, Encouraging the speaker to speak more, Reflecting on what the speaker has to say, Adapting to difference of opinions, Being open minded, Acknowledging differences, Assessing without being judgmental, Accepting feedback, Being assertive, Ability to share one’s thoughts, Sharing one’s feelings, Conveying to others a message without commanding or dictating terms, Being aware of the information coming in, Maintaining a communication wheel of conclusions, sense data, emotions, impact and desire, Calm repetition to drive in a message, Addressing people by their name, Ability to explain a concept differently so that all those present understand it at their level, Ability to resolve conflicts so that it is a win-win for all, Ability to be concise and clear, Ability to convey thoughts in a focused and concrete manner, Ability to confront a situation when faced with reputation crises using techniques of reputation management., Ability to convey with and empathetic statement, Ability to explain objectively without evaluating, Ability to provide specific details supported by concrete examples, Ability to monitor emotional reactions and filter out irrational thoughts, Ability to project oneself into the audience’s point of view, Be friendly , Think before you speak, Be clear , Don’t talk too much , Be your authentic self, Practice humility, Speak with confidence, Focus on your body language, Be concise, Learn the art of listening, Give them the impression that you’re enthusiastic about talking to them, Ask open-ended questions about their interests, Adapt to their body language and feelings, Show them approval: Tell them what you admire about them and why, Listen attentively to everything they say, Give them prolonged eye contact, Reveal as much about yourself as possible, Give the impression that you’re both on the same team , Give them your best smile , Offer helpful suggestions, Give them encouragement, Appear to have a slightly higher energy level than the other person, Say their name in a way that is pleasing to their ears , Offer to take the relationship a step further,

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HR - Heart vs Mind

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